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If we deliver the wrong item to you, your items arrives damaged on delivery, you item is missing parts, or you changed your mind and you no longer want the item, you must return it to us within 2 weeks of delivery.
Please package your return carefully to prevent damage during transit. You must return item in its original product packaging will all the accessories and parts included, and all seals must be intact(if applicable). If you don’t, we will not accept the return and will send the item back to you. However, you may log the return if you can so do with all the missing packaging and parts, but we may charge you a fee for collecting the item from you and, where applicable, a fee for delivering the same or a replacement item back to you
If we deliver the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within 2 weeks of delivery. We can replace the item, credit your FlyNoMore account with the purchase price, or refund you- its your choice. However, if we do not have replacement stock available, we’ll rather credit your FlyNoMore account
If you change your mind and you no longer want the item, you must return it to us within 2 weeks of delivery.
You must return defective items within 30 days of delivery. When we receive the item, we’ll inspect it. If we accept the return, you must choose whether we should repair or replace the item, credit your FlyNoMore account with the purchase price, or refund you. Keep in mind that not all defect can be repaired, and we may not always have replacement stock available
You must return the correct item. Please contact us immediately if you have returned the wrong item because we dispose of incorrect items. We cannot guarantee that we will find your item and unfortunately, we will not pay for lost items. If we find it, you will have to collect it.
If we reject your return, we will send the item back to you. If we can’t deliver the item to you within 30 days of it’s return having been rejected, for example because you are unavailable or you refuse delivery, we will consider the item abandoned and may dispose of it.
When you log a return you can select your return method. We can either arrange to collect the item form you, or you can return it to FlyNoMore’s pickup point. If you choose to return the item to a pickup point you must do it within 7 days of logging the return. We must collect large amounts of items- you don’t have the option to return them to our pickup points
Items you cannot return are marked as non – returnable on the product description page. There are exceptions, such as if we delivered the wrong item, if the item arrives damaged on delivery, or if it is defective. If you’re unsure whether your return will be successful, please contact us and we can figure it out together.
When you log your return, you can choose whether we must credit your FlyNoMore account, refund you the same way you paid, or replace the item.
If your return is accepted and you want us to credit your FlyNoMore account, we will load your credit within 2 business days after your return is accepted. You will have 3 years to use that credit. If you don’t use your credit within 3 years or ask us for a refund during this time, you will lose that credit (yup, we can’t imagine that being a problem either).
If you want us to refund you, we will refund you the same way you paid. Funds can take 3 to 5 business days to reflect in your account and are subject to your bank or payment provider’s processing times. If your original payment method is not available, we will ask you for your bank details which we will have to verify before we can refund you. This could take a little longer than 5 days.